Terms of service

SHIPPING & ORDER PROCESSING

FLOWROLR fulfils all orders from our Australia (AU) warehouse.

Please allow 2–10 business days for your order to be processed. Once your order has been dispatched, you'll receive your tracking details via email. Alternatively, you can sign into your account with your email address and track it through our website.

Delivery timeframes vary depending on your location and shipping method selected at checkout.

If your order hasn't arrived within the expected timeframe, please contact flowrolr@gmail.com and we'll be happy to help.

SHIPPING RATES & CUSTOMS

Worldwide shipping is available.

Shipping costs are calculated at checkout based on your location and order weight.

International orders may be subject to duties, taxes or customs charges imposed by your local authorities. These charges are not collected by FLOWROLR and remain the responsibility of the customer.

SHIPPING & DELIVERY

Once your order has been dispatched, it is in the care of the shipping carrier.

If your parcel is delayed or appears to be lost in transit, please contact us and we'll work with the carrier to investigate where possible.

FLOWROLR is not responsible for parcels that are stolen after delivery, delivered to an incorrect address provided by the customer, or left in a safe place requested by the customer or authorised by the carrier.

RETURNS

We accept returns on eligible full-priced items within 14 days of delivery, provided your return is lodged through our support team via email within this timeframe. Please note all returned orders will incur a restocking fee.

Returned items must be unworn, unused, in their original condition and returned with all original packaging.

Where available, eligible returns may be exchanged for another size or product. If your preferred item is unavailable, we'll happily issue store credit so you can shop a future FLOWROLR release.

We do not accept returns or exchanges on:

Sale items or Final Sale items.

Worn, washed or damaged products.

Products returned without original tags.

Products that are not in their original condition.

Return shipping costs are the responsibility of the customer unless the item is confirmed to be faulty or incorrect.

Original shipping costs are non-refundable.

FAULTY OR INCORRECT ITEMS

If you've received an incorrect item or believe your item is faulty, please contact flowrolr@gmail.com within 14 days of delivery with your order number and clear photos of the issue.

Where a product is confirmed to be faulty, we'll work with you to provide an appropriate remedy in accordance with applicable consumer laws.

INVENTORY

While we work hard to maintain accurate inventory, stock discrepancies can occasionally occur.

If an item becomes unavailable after your order has been placed, we reserve the right to cancel the affected item or order and provide a refund or store credit.

OUR WAREHOUSE

FLOWROLR operates a single warehouse located in Australia (AU).

All orders, whether shipped domestically or internationally, are dispatched from this location.

BOT POLICY

We reserve the right to cancel any order we believe has been placed using bots, automated software or unauthorised checkout links.

Please access our website directly when purchasing new releases.

Nothing in these Terms limits or excludes any rights you may have under applicable consumer protection laws.